‌Delivering superior customer experiences depends on how well you understand their changing needs and expectations. In turn, this calls for various teams within the enterprise, such as marketing, sales, E-commerce, retail stores etc. to work together collaboratively keeping each customer’s interests front and center. In a digital world, this means omnichannel engagement with customers. Relevant data gathered from multiple digital and physical channels must be analyzed to detect trends. Actionable insights must be harvested to enable quick decision-making and subsequent action around product development, marketing, brand building, sales, customer service etc. Increasingly, business growth depends on building ecosystems and nurturing communities- which also need robust insights and agile actions

Altumind’s Salesforce team

‌Altumind’s Salesforce team combines the “business savvy” and “technology smarts” to help your enterprise get more from the powerful Salesforce CRM platform. Like with any other investment, ROI depends on how well the CRM strategy reflects the business context of the enterprise and how smoothly and cost-effectively the platform is implemented and rolled-out (including integration with other systems, process changes to avoid inefficient workarounds, user training, measuring results etc.). Our experts work closely with your in-house teams to address the above aspects, thereby optimizing the ability of your enterprise to utilize the platform to drive tangible and sustainable business growth.

Services and Capabilities

‌Our comprehensive services are flexible enough to let us start working with you at any stage- from initial brainstorming and platform selection through to implementation to outsourced management of the platform. To help our customers optimize returns from their Salesforce investments, our services include:

Support & Managed Services

• 24×7 L1/L2/L3 Support
• Maintenance
• COE/ODC